This document outlines our communication policies and procedures, including compliance with the Telephone Consumer Protection Act (TCPA).

Please carefully review these Terms and Conditions (the “Agreement”) as they contain essential information about our communication policy. This Agreement includes a mandatory arbitration clause, requiring individual arbitration to resolve disputes instead of jury trials, court proceedings, or class actions.

Leadception (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“user” or “you”). This Communication Policy explains how we collect, use, disclose, and protect your information when you visit our website, Leadception.com, or any related media, including mobile websites or applications (collectively referred to as the “Site”). If you do not agree with this communication policy, please refrain from using the Site.

We may contact you via various channels, including SMS, Apple’s Game Center, Facebook, Google, Instagram, Pinterest, Twitter, WhatsApp, Viber, WeChat, emails, apps, or any other available platforms, on behalf of ourselves, our affiliates, and advertisers.

By providing your phone numbers, you authorize Leadception.com, its corporate affiliates, and partners to send telemarketing promotions for products or services using automated telephone systems, artificial or prerecorded voices, and text messages. These communications may include information about additional products or services that may interest you. Signing this agreement is not required for purchasing any property, goods, or services.

We reserve the right to modify this Communication Policy at any time and for any reason. Any changes will be effective immediately upon updating the “Last Updated” date of this policy on the Site. By continuing to use the Site after changes are posted, you acknowledge and accept the updated policy.

Please periodically review this Communication Policy to stay informed of any updates. Your continued use of the Site after the posting of a revised policy signifies your acceptance of the changes.

Communication Services

Leadception’s communication services are provided “as is” and may not be available in all areas or through all wireless carriers or service providers at all times. Changes made by your carrier or service providers may affect our communication services’ functionality. Leadception reserves the right to change or discontinue any communication program without notice or liability. We and our affiliates, officers, directors, employees, and consultants are not liable for any losses or injuries resulting from our communication services or any technical failures or delays. Leadception also reserves the right to stop delivering any communication to any person at any time at our sole discretion. Wireless carriers or service providers are not responsible for any delayed or undelivered text alerts.

Text Alerts

Leadception.ai or its affiliates may provide access to messages related to your orders and product delivery via recurring SMS (Short Message Service) and MMS (Multimedia Message Service) text alerts. By enrolling in text alerts, you agree to these terms and conditions, effective upon enrollment.

Text alerts will be sent to the mobile number you provide, which may contain limited personal information about your orders and/or product delivery. Anyone with access to your mobile phone or carrier account may view these alerts.

You can stop receiving text alerts at any time by replying STOP to any message you receive. After unsubscribing, you may receive one final confirmation text from Leadception. Unless you re-enroll, no further text alerts will be sent to you.

Consent for Communication

The consent required for communication with Leadception’s clients varies depending on the nature of the conversation. For conversational SMS/text messaging, which involves two-way interactions between the company and existing customers or known contacts, implied consent is sufficient if the customer initiates the conversation and the company promptly responds.

For informational SMS/text and voice recordings, customers must provide their phone numbers and consent to future contact. Explicit permission is required for sending informational text messages, which can be granted through opt-in methods like texting a keyword, filling out a form, or providing verbal or written consent.

For promotional text messaging, contacts must explicitly sign a form, check an online box, or provide consent through other means to receive promotional text messages. These messages may include call-to-action (CTA) links or buttons that prompt specific actions.

Leadception sends text messages to explain services, provide information, and promote the business. Clients can opt out by texting “STOP” or “UNSUBSCRIBE” or by expressing disinterest during a call.

Clients may receive SMS text messages based on their activity or engagement with the company. By agreeing to this policy, clients consent to receiving such messages, with standard message and data rates possibly applying.

Leadception only contacts consumers when a service is requested or available. Promotional text messages are sent only to contacts obtained through inbound queries on the website or other lead generation advertising pages.

Call Recording

Leadception operates a telephone system capable of recording conversations for legitimate purposes, including quality monitoring, training, compliance, and safeguarding. All calls, whether incoming or outgoing, may be recorded, retained, and collected.

Call recordings may be retrieved or monitored in specific circumstances, such as investigating a complaint, conducting quality checks, ensuring compliance, protecting health and safety, aiding training, and safeguarding.

Personal data collected during call recording will be processed in accordance with relevant legislation, including GDPR. The data will be adequate, relevant, and used only for the stated purposes, accessible to authorized personnel, handled confidentially, stored securely, and retained only as long as necessary before being securely destroyed.

Whenever possible, callers will be informed that the call is being monitored or recorded, allowing them to consent by continuing the call or hanging up. By continuing the call, you agree to the monitoring or recording of the call.

Social Media and Third-Party Communications

Our Site and mobile application may access your basic Facebook account information, such as your name, email, gender, birthday, current city, and profile picture URL. We may also request access to additional permissions related to your account, such as friends, check-ins, and likes. You can choose to grant or deny access to each individual permission.

If you connect your account to social networking sites, communication apps, or platforms like Apple’s Game Center, Facebook, Google+, Instagram, Pinterest, Twitter, WhatsApp, Viber, and WeChat, we may collect user information such as your name, username, location, gender, birthdate, email address, profile picture, and public data for contacts. If you use our mobile application, this may include the contact information of anyone you invite to use the app.

When you participate in contests, giveaways, or surveys, we may collect the personal and other information you provide.

In certain circumstances, we may release your information to respond to legal processes, investigate policy violations, or protect the rights, property, and safety of others. This may involve sharing information with other entities for fraud protection and credit risk reduction.

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

With your consent, we may share your information with third parties for marketing purposes, in accordance with the law.

When interacting with other users on our Site or mobile application, they may see your name, profile photo, and activity descriptions, such as sending invitations, chatting, liking posts, and following blogs.

Please note that when you post comments or other content on our Site or mobile applications, they may be viewed by all users and could be publicly distributed beyond our platforms indefinitely.

We may use third-party advertising companies that use web cookies to provide advertisements about goods and services of interest to you, based on your visits to our Site, mobile application, and other websites.

Information Sharing and Business Transfers

We may share your information with our parent company, subsidiaries, joint venture partners, or other companies under common control, who must adhere to our privacy policies and other applicable policies.

We may share your information with business partners to offer specific products, services, or promotions.

For general business analysis, we may share your information with advertisers and investors. Additionally, we may share your information with third parties for marketing purposes, as permitted by law.

In the event of a sale, bankruptcy, merger, or acquisition, your information may be transferred to a successor entity. If we go out of business or enter bankruptcy, your information may be acquired by a third party. You acknowledge that such transfers may occur, and the transferee may not be bound by this privacy policy’s commitments.

We are not responsible for the actions of third parties with whom you share personal or sensitive data. You must contact them directly if you no longer wish to receive communications from them.

If you wish to opt-out of receiving communications from us, you can update your preferences during registration, adjust your account settings, or contact us using the provided information.

Dispute Resolution

Except for small claims court disputes, any disputes arising from this Agreement or the relationship between you and Leadception will be resolved through final and binding arbitration. Both parties waive the right to a trial by judge or jury, and class arbitrations and class actions are not permitted. Arbitration will be administered by the American Arbitration Association (AAA) under the Consumer Arbitration Rules, as modified by this Agreement. The rules can be found online Click here. Hearings will generally be conducted via teleconference or videoconference, unless an in-person hearing is necessary. If an in-person hearing is required, it will be held at a location convenient for both parties. The arbitrator’s decision will be final and binding, and can be enforced in any court with jurisdiction.

This Agreement does not prevent you from reporting issues to federal, state, or local agencies, who may seek relief against us on your behalf, as permitted by law.

If any part of this Dispute Resolution provision is deemed invalid or unenforceable by a court, the remaining parts will still apply. However, if the waiver of class and representative actions is found invalid or unenforceable, the entire Dispute Resolution provision will be null and void. The rest of the Agreement will remain in effect.